Blueprint for Learning


Nominee/entrant details

Blueprint for Learning


Organisation details

Size: 6-19 staff

Industry: Education and Training


Organisation background

<p>Blueprint for Learning delivers a range of mental health and addiction literacy workshops, alongside bespoke training programmes. </p> <p>Our workshops use an evidence-based approach underpinned by adult education principles. We value quality, as seen through our NZQA approval (Category 1 External Evaluation and Review rating in education achievement and self-assessment). </p> <p>Through our workshops, we aim to:</p> <ul> <li>provide robust wellbeing strategies </li> <li>develop a culture of healthy conversation around mental health and addiction issues </li> <li>empower people to thrive. </li> </ul> <p>Part of our guiding purpose statement is a commitment to social justice and inclusion to build healthy communities, and valuing the wisdom of lived experience. </p>


Executive summary

<p>Blueprint for Learning (Blueprint) is one of the largest providers of mental health and addiction literacy workshops in Aotearoa. Our workshops include MH101®, Addiction 101 and Leading Wellbeing at Work. </p> <p>We believe mental health and addiction literacy has the power to change lives inside and outside the workplace. This entry outlines how we deliver effective training in an approachable and distinctively Kiwi way, including how we co-design programmes with organisations to meet their needs and address their unique context. </p> <p>It highlights our unique co-facilitation model that helps to reduce the discrimination of people experiencing mental health and addiction challenges. </p>


Background on situation and opportunity

<p>In Aotearoa, many people lack knowledge about mental health and addiction issues, paired with significant stigma. Our diverse customers often have frontline staff who are likely to encounter people experiencing mental distress and could provide appropriate support, but they lack the confidence to have a conversation about someone’s mental health.  </p> <p>People need to know how to:</p> <ul> <li>support their and others mental wellbeing </li> <li>recognise signs of someone experiencing distress and understand the impact of mental health and addiction challenges</li> <li>respond supportively to mental health concerns </li> <li>know when to get help, and where to go for support. </li> </ul>


Strategy

<p>Blueprint’s workshops aim to address the gap in people’s knowledge of mental health and addiction by giving participants the skills to recognise, relate and respond to people experiencing mental health and addiction challenges. These skills give people the confidence to have courageous conversations about mental health and addiction. </p> <p>The workshops are proudly created in Aotearoa to specifically address the needs of our communities. The Māori health model, Te Whare Tapa Whā forms the framework for each programme. This positions mental health within a model of wellbeing that encompasses tinana (physical), wairua (spirituality), whanāu (family) and hinengaro (mental and emotional). It provides a relatable New Zealand context to look at all aspects of mental health.</p> <p>To ensure the relatability of the workshop content, we work with organisations to understand their organisational challenges and customise workshops to provide context and relevance to their employees. This ensures the workshops meet the specific needs of the workplace we are delivering to. </p> <p>To have safe environments where people are comfortable being open and honest about experiencing mental health and addiction challenges, we must change the discriminatory attitudes towards these topics. Our co-facilitation model is one strategy we use to reduce stigma through the power of contact. Each workshop is co-facilitated; one facilitator has lived experience of mental health challenges and the other has clinical experience of supporting people using mental health services. The facilitator’s stories of their experiences are told organically throughout the workshop. The effectiveness of the power of contact to challenge stigma and discrimination is supported in research and strongly reinforced in our participant evaluation data.</p> <p>We use an interactive and experientially-based training style, utilising adult education principles to ensure our participants' diverse needs and learning styles are met. We also continuously look at how we can improve our programmes. </p>


Execution

<p>Blueprint delivered 495 workshops and webinars across Aotearoa to a diverse customer base during the entry validity period, including large government agencies and corporate clients.</p> <p>While all our workshops use an Aotearoa context, we find the content resonates more for organisations when it reflects their unique needs and fits the context of their work. Blueprint has a proven track record working with organisations to adapt workshops to resonate with their staff and make an impact in the workplace. This can include incorporating work-based scenarios. </p> <p>The process begins with a needs assessment to understand the client’s unique challenges. The findings are integrated into the workshop content and shared with stakeholders for approval before briefing and training our facilitators on the workshop requirements.  When selecting facilitators, we aim to align each facilitator’s experience with client needs. For example, a rural banking customer would utilise our facilitators with rural backgrounds. </p> <p> As an example, Blueprint has worked with the Ministry of Foreign Affairs and Trade to develop mental health training for their consular staff. This involved understanding the unique challenges of overseas deployment.  The training then focused on knowing how to communicate and support someone who is distressed so they can understand what is happening and how to support them when based in an overseas location.</p> <p>After the workshop, participants are asked to complete a survey looking at their satisfaction with the content and what they learnt. The feedback is collated into an impact evaluation which is given to the client and used to ensure we are meeting their needs and expectations. </p> <p>We use a process of continuous improvement where we review participant, client and facilitator feedback to ensure workshops are the best they can be and make any changes needed for improvement. This too is a collaborative effort. </p>


Engagement and communication

<p>People are at the heart of what we do. We value authentic, effective and friendly communication when working with organisations to adapt our programmes to meet their staff’s needs. </p> <p>To ensure effective engagement and communication, all clients have a dedicated project lead. The project lead works with the client on the needs assessment (identifying their requirements), through the workshop design process and delivery options. </p> <p>We have a proven track record delivering high-quality learning experiences, supported by seamless workshop coordination and delivery process. Alongside the project lead, our programme coordinators work with clients to enable easy registration and provide clear workshop communications pre- and post-workshop. We take care of everything so clients can focus on the learning experience. </p> <p>For example, we worked with Ara Poutama to adapt MH101® for their Corrections officers. The workshop was adapted for their unique context, reflecting the needs of the people in their care. Pilot workshops were run with feedback gathered to ensure the content hit the mark with the intended audience before the national rollout. It was a collaborative effort to ensure the best result for the client.  </p> <p> The national rollout of the workshop is a complex task requiring the Blueprint team to engage with key contacts at multiple national and regional sites, each with varying and complex needs to ensure the smooth delivery of workshops. The successful rollout was due to effective communication between Blueprint and Ara Poutama.</p> <p>To close the circle, participants are asked to complete a post-workshop survey. Evaluation data is collated into an impact report and provided to the client. Reports include a comparison of participants’ confidence levels pre- and post-workshop and capture how people are going to use their new learning to better support the people they work with, their own whānau and their own wellbeing needs.</p>


Impact

<p>Blueprint began working with MSD delivering MH101® to their frontline staff.  The workshop has now been embedded into the MSD staff induction process, equipping staff with the skills and knowledge to respond supportively to people experiencing mental health or addiction challenges. Between January 2020 and June 2021, a total of 850 MSD staff attended MH101®. Feedback from their frontline staff included:</p> <p><em>“It was one of the best training programs I have been on.” </em></p> <p><em>“The most important aspect for me is the approach and the tips to provide support to people struggling with mental health.”</em></p> <p><em>“The information I learnt in this course was instrumental in getting [someone who was extremely distressed] to open up to me, understand where they were emotionally, and get them the help they needed. Thank you!”</em></p> <p>MH101® evaluation impact reports for MSD staff consistently demonstrate high satisfaction with the training and marked shifts in confidence after the workshop (see supporting documents). </p> <p>After the successful implementation of MH101®, MSD identified the need to increase the skill and capability of their leaders and managers and align mental health knowledge and understanding across the whole organisation. </p> <p>Blueprint worked with MSD to adapt Leading Wellbeing at Work for their context. The workshop launched in August 2020. Since then, 178 leaders and managers in MSD have completed the training. </p> <p>An evaluation of 58 MSD Leading Wellbeing at Work participants found that they saw positive changes in their understanding and confidence of mental health and wellbeing. </p> <p>The combination of MH101® and Leading Wellbeing at Work creates a shared language and understanding for both staff working with the public and for leaders and managers supporting their teams. Increasing the capability of leaders in this space creates a culture of supporting each other to maintain the mental health of the workplace and wider community.</p>


Inclusion

<p>Blueprint is guided by a Kanorau charter, with diversity and inclusion as core principles of how we work. The charter draws on the principles of Te Tiriti, the Human Rights Act, and the United Nations Convention on the Rights of Person with Disabilities. Under our Kanorau charter, we are committed to reflecting Aotearoa’s diversity to ensure people can be who they are without fear of prejudice.</p> <p>One of the things we are doing to be an inclusive, safe training provider is working towards gaining Rainbow Tick accreditation. This included a review of all our policies and procedures, workshop content and the environments we operate in. The Blueprint team and our workshop facilitators have or will shortly complete the Rainbow Tick LGBTTQIA+ Inclusion training. Rainbow Tick accreditation reflects our values as an organisation and provides a very visible way for us to demonstrate that we are an inclusive workplace. This extends into our workshops, both in terms of content and facilitator recruitment across all aspects of diversity, inclusion and belonging. </p> <p>We proudly offer workshops that are developed in Aotearoa, for the people of Aotearoa. Our 60 facilitators reflect our communities across Aotearoa, bringing diverse life experiences, cultures and skills to their roles. </p> <p>Te ao Māori plays an integral role in our workshops. The Māori health model Te Whare Tapa Whā underpins every programme. Facilitators are given regular training to support their understanding guided by our Māori cultural advisor. Tikanga is applied through our workshops as part of our kaupapa. </p> <p>Intergenerational trauma and the impact of colonisation must be part of conversations about mental health and addiction in Aotearoa. This year, we added a video to our workshops of MH101® facilitator Jason Haitana (Te Āti Haunui-a-Pāpārangi, Ngāti Tūwharetoa) sharing his story about how this impacted him and his whānau.  </p>


Innovation and creativity

<p>Blueprint workshops use a co-facilitation model, based on the power of contact theory. Workshops are delivered by one facilitator with lived experience of mental health or addiction challenges and one with clinical experience. The content is evidence-based but the inclusion of personal stories brings it to life, making it more meaningful for participants. It is also a key mechanism for breaking down stigma. Evaluations show high satisfaction with the co-facilitation model. We believe we are the only Aotearoa provider using this model in mental health and addiction literacy programmes. </p> <p>A key part of our offering is meeting the specific needs of organisations and communities. After developing a workshop for the ANZ rural banking team, we created Rural MH101® for people living and working in rural communities. It highlights the unique challenges rural communities face and is relevant, for example, for farmers.</p> <p>We partnered with Platform Trust to co-design our MH101® workshop for the Deaf community. It is delivered by one Deaf and one hearing facilitator with two sign language interpreters. The workbook was adapted for the literacy needs of the Deaf community, with QR codes added linking to videos of concepts explained in NZSL. The workshop is relevant for whole workplaces or individual employees. </p> <p>A collaboration with a Corrections nurse who worked alongside LGBTTQIA+ people in prison led to strengthened learning outcomes in the Ara Poutama Nurses Programme, including robust, evidence-based information regarding Rainbow/Takatāpui people and how to support this community in prison. </p> <p>During the first Covid-19 lockdown, we quickly adapted our face-to-face workshops to suit webinar delivery while ensuring the training still provides an interactive and engaging learning experience.  We now offer webinar delivery as an alternative to face-to-face workshops. For many clients, this is more suited to the needs of their staff while continuing to deliver effective outcomes. </p>


Supporting materials (optional)


Photograph of key staff (optional)


Link to video (optional)


Referee details

Tony Stenhouse, Director of Learning and Capability (Ministry of Social Development)

04 916 3300 • [email protected]


Key contact

Patrice Dennis, Programme Manager (Blueprint for Learning)

04 381 6473 • [email protected]

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